shipping charges are based on a flat rate depending on the weight of order. items will be shipped within 1 business day of order via USPS or UPS depending on the weight of the package. expedited shipping is available as a choice if necessary. please feel free to reach out via email or phone if you have any shipping questions.
in-store returns: returns on items under $250 with tags intact and in unworn condition will be accepted for a full refund within 7 days. refunds will NOT be given on returns over $250 in combined total, those will receive store credit. items received after 7 days but prior to 30 days will receive store credit.
online returns: items returned via mail must be received 7 days after date of delivery to receive refund. no returns by mail will be accepted after 7 days. patch is not responsible for return shipping, items are to be shipped by customer to:
2209 bandywood drive suite i, nashville, tennessee 37215
please note, sale items are always FINAL SALE. no refunds or store credit will be issued. sale items returned to us via mail will not be issued a refund or store credit and can be reshipped to customer at your request and expense. otherwise these items will be donated to a local charitable partner.
local pickup orders not picked up in a timely manner will NOT be refunded and are not eligible for a refund or exchange after 30 days. they will remain in store and can be picked up at your convenience, however, after 30 days these items are yours and are ineligible for a return.