shipping charges are based on a flat rate depending on the weight of order. items will be shipped within 1-3 business days of order via USPS or UPS depending on the weight of the package. expedited shipping is available as a choice if necessary. please feel free to reach out via email or phone if you have any shipping questions.
in-store returns: returns will be accepted on items in unworn condition with original tags still attached within 14 days of purchase date for STORE CREDIT ONLY. store credit will be issued via a receipt with QR code or via email address and may be used in-store or online. holiday specific items will not be accepted after said holiday (ie Christmas, Easter, etc.). we reserve the right to deny returns based on condition of items, return deadlines, number of items being returned, or other conditions we deem necessary.
online returns: items returned via mail must be received 7 days after date of delivery to receive a store credit. no returns by mail will be accepted after 7 days. patch is not responsible for return shipping, items are to be shipped by customer to:
2209 bandywood drive suite i, nashville, tennessee 37215
please note, sale items are always FINAL SALE. no refunds or store credit will be issued. sale items returned to us via mail will not be issued a refund or store credit and can be reshipped to customer at your request and expense. otherwise these items will be donated to a local charitable partner.
local pickup orders not picked up in a timely manner will NOT be refunded and are not eligible for a refund or exchange after 14 days. they will remain in store and can be picked up at your convenience, however, after 14 days these items are ineligible for a return of any sort.
